Crixo Terms & Conditions — In clear and plain language Your Rights & Responsibilities

Crixo (crixo.asia) is an international online Sports Betting and Live Casino platform. The terms and conditions outlined on this page ("Terms") constitute a legally binding agreement between Crixo and its members.

By creating an account, logging in, or using any of Crixo's services, you are deemed to have accepted these Terms & Conditions. If you disagree with any part of these terms, please refrain from using Crixo's services.

These terms and conditions are available in both Bangla and English. In the event of any dispute or ambiguity, the Bangla version shall prevail.

Opening an account with Crixo is completely free. However, you must provide accurate and truthful information during registration.

Rules for every member:

• Each individual is allowed only One account open one.
• Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The name, phone number, and ID details provided during registration must be accurate and truthful.
• Your account password must be kept strong and confidential.
• Any unusual activity on your account must be reported to Crixo support immediately.

Accounts created with false information may be terminated at any time, and the balance in such accounts may be forfeited.

Minimum age requirement to use Crixo's services 18 years. Any attempt to open an account by someone below this age will be rejected.

KYC (Know Your Customer) Verification Steps:

1. Identity Verification: Clear photos of both sides of your National ID (NID), passport, or driving licence.
2. Address Verification: A utility bill, bank statement, or government letter (issued within the last 3 months).
3. Payment Method Verification: You must ensure that the bKash/Nagad number you use is registered in your own name.

The KYC process is typically completed within 24 to 72 hours. All submitted information is kept strictly confidential.

Depositing on Crixo is simple and secure. All transactions are protected with SSL encryption.

Supported payment methods:

All deposits must be made from your own account. Using a third party's account or a payment method registered in someone else's name is not permitted.

Crixo is committed to delivering winnings promptly. Processing begins as soon as a withdrawal request is submitted.

• Minimum withdrawal amount: ৳300
• KYC must be completed before your first withdrawal.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Standard member withdrawals: 15 minutes up to a maximum of 24 hours.
• VIP member withdrawals are processed on a priority basis.
• A specified turnover requirement must be met before withdrawing from your bonus balance.

All bonuses and promotions on Crixo are subject to specific terms and conditions. Please read them carefully before claiming any bonus.

General Bonus Terms:

• Per bonus Turnover or Wagering Requirements Varies (typically 5x to 20x).
• The welcome bonus applies to your first deposit only — it cannot be claimed on subsequent deposits.
• Multiple bonuses generally cannot be combined at the same time unless explicitly stated otherwise.
• Bets placed with bonus balance generally require minimum odds of 1.50.
• Expired bonuses are automatically cancelled.
• Crixo reserves the right to modify or cancel any bonus offer at any time.

If evidence of bonus abuse or system manipulation is found, the relevant account may be suspended and the balance forfeited.

The following rules apply when placing bets on Crixo and are binding on all members equally.

Important Betting Rules:

• Once a bet is placed, it cannot be cancelled — unless Crixo offers a cash-out option for that specific case.
• Odds in Live Betting change rapidly once a match begins. The odds at the time your bet is confirmed are final.
• Crixo reserves the right to void bets placed at abnormal odds due to technical errors.
• If a match is abandoned or suspended, bets will be settled in accordance with Crixo's established policy.
• The maximum single bet limit varies by event and market.

The following activities are strictly prohibited on the Crixo platform. Any violation will result in immediate account termination.

• Multiple Accounts: Holding multiple accounts under the same person's name or details.
• Bonus Abuse: Placing artificial bets to meet bonus wagering requirements.
• Money Laundering: Using the Crixo platform for unlawful financial transactions.
• Match Fixing: Betting on predetermined outcomes or involvement in match fixing.
• Fraudulent Activity: Attempting to access or hack another member's account.
• Underage Access: Assisting anyone under the age of 18 in accessing the platform.

If suspicious activity is detected, Crixo reserves the right to notify the relevant law enforcement authorities.

Crixo believes betting should be fun, not stressful. Responsible gaming is at the core of how we operate.

Player Protection Tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a time limit for continuous play.
• Cooling-Off: Temporarily pause your account for a set period of time.
• Self-Exclusion: Request an account suspension ranging from 6 months to a permanent closure.

If betting is causing you mental or financial distress, don't wait — contact Crixo support right away. For more information, visit our Responsible Gaming page page.

The personal information you provide when registering on Crixo is kept strictly confidential.

• Your name, phone number, and financial details are never sold or shared with any third party.
• Exceptions apply where disclosure is required by law or court order.
• All data is stored in compliance with European GDPR standards.
• You can request to review or delete your personal data at any time.

For more details, visit our Privacy Policy page page.

Either the member or Crixo may close an account.

Account Closure by Member:

You can request account closure at any time by contacting support. Please withdraw any remaining balance before the account is closed.

Termination by Crixo:

• Where evidence of a rule violation is found.
• Registration using false or misleading information.
• In cases of fraudulent or illegal activity.
• If KYC verification fails.

If an account is cancelled for a valid reason, the main balance will be refunded; however, any bonus balance may be forfeited.

If you have any questions or concerns about these terms or any Crixo service, please reach out to our support team.

• Email: support@crixo.asia
• Live Chat: Log in to the platform and chat with us directly (24/7)
• Complaint Processing Time: Usually 24–72 hours

For serious disputes, submit a written complaint via email with all relevant details. Crixo takes every complaint seriously.